Privacy policy

Privacy Policy

Last updated: October 14, 2026

ioschipplug operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). ioschipplug is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit, use or make a purchase through our Services, or otherwise communicate with us.

This Privacy Policy is intended to be read in accordance with the laws of the Republic of South Africa, including the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws. Where there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply to that matter, subject to applicable law.

By accessing or using our Services, you acknowledge that you have read this Privacy Policy.

Personal Information We Collect or Process

When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you. This does not include information that has been anonymised so that you cannot reasonably be identified.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact details: Your name, email address, billing address, shipping address and telephone number.
• Financial information: Payment method, payment confirmation, transaction details and other payment-related information. Payment card details may be processed by our payment providers.
• Account information: Your username, password, account preferences and settings.
• Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your previous transactions.
• Communications: Information you provide when contacting us with questions, complaints or customer support requests.
• Device information: Information about your device, browser, internet connection, IP address and other technical identifiers.
• Usage information: Information about how and when you interact with or navigate our website.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, contact us or otherwise provide information.
• Automatically through our website, including through cookies and similar technologies.
• From service providers that process information on our behalf.
• From business partners and other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

To process payments, fulfil orders, arrange deliveries, manage accounts, remember preferences, provide customer support, handle returns or exchanges and improve your shopping experience.

Marketing and Advertising

To send promotional emails or other marketing communications where permitted by law, and to display relevant advertisements. You may opt out of promotional communications at any time using the unsubscribe option provided in our emails, where available.

Security and Fraud Prevention

To verify transactions, protect accounts, detect and investigate suspected fraud, prevent unauthorised activity and maintain the security of our website.

Communication and Customer Support

To respond to enquiries, provide order updates, resolve complaints and maintain our relationship with customers.

Legal and Regulatory Compliance

To comply with applicable South African laws, respond to lawful requests from competent authorities, resolve disputes and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for legitimate business purposes and in accordance with applicable law. These parties may include:

• Shopify and service providers: For website hosting, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.
• Business and marketing partners: To support advertising and marketing activities, subject to applicable privacy laws and any rights or choices available to you.
• Delivery and payment providers: To process your orders, verify payments and deliver products.
• Third parties authorised by you: Where you request or consent to a disclosure, such as through certain social media features.
• Business affiliates: Where applicable and where permitted by law.
• Legal and regulatory authorities: Where disclosure is required by law or reasonably necessary to protect our rights, customers or Services.

We do not disclose personal information indiscriminately. Any processing or disclosure must be consistent with applicable law.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information relating to your use of our website to provide and improve the Services.

Information you submit through our website may be transmitted to Shopify and its service providers. These parties may process information in countries outside South Africa.

Shopify may also use information collected through our store and interactions with other merchants to provide certain enhanced features and services. Shopify’s own privacy practices may apply to its processing of personal information for these purposes.

To learn more about how Shopify handles personal information, visit the Shopify Consumer Privacy Policy.

You can also visit the Shopify Privacy Portal for information about privacy rights relating to data processed by Shopify.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, improve functionality and support advertising.

You may be able to manage cookies through your browser settings or any cookie preference tools made available on our website. Disabling certain cookies may affect website functionality.

Any collection or use of information through cookies will be subject to applicable South African privacy laws.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties. If you visit those websites, you should review their privacy policies and terms.

We are not responsible for the privacy, security, content or practices of third-party websites that we do not control. Information you share publicly or on third-party platforms may be visible to other users.

The inclusion of a third-party link does not necessarily mean that we endorse the website or its operator.

Children’s Personal Information

Our Services are not intended to be used by children who are not legally permitted to use them under applicable law. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe that a child has provided personal information to us unlawfully, you may contact us through the contact options available on our website so that we can review the matter and take appropriate action.

Security and Retention of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure, as required by applicable law.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining accounts, resolving disputes, complying with legal obligations and enforcing agreements.

When personal information is no longer required, we will take appropriate steps to delete, destroy or de-identify it in accordance with applicable law.

Your Rights and Choices

Under the Protection of Personal Information Act 4 of 2013 (POPIA), you may have the right, subject to applicable requirements and limitations, to:

• Request confirmation of whether we hold personal information about you.
• Request access to personal information we hold about you.
• Request correction or deletion of inaccurate, unnecessary, excessive or unlawfully obtained personal information, where applicable.
• Object to certain processing of your personal information in circumstances provided for by law.
• Withdraw consent where processing is based on your consent, without affecting the lawfulness of processing carried out before withdrawal.
• Object to the use of your personal information for direct marketing where the law provides this right.
• Request information about third parties who have received your personal information, where applicable.
• Lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

We may need to verify your identity before responding to a request. Some requests may be limited or refused where permitted by law.

Managing Marketing Communications

You can unsubscribe from promotional emails using the unsubscribe link provided in the email, where available.

Even if you opt out of marketing communications, we may still send necessary non-promotional communications relating to your orders, transactions, account or customer support.

To exercise your privacy rights, submit a request through the contact options available on our website.

Complaints

If you have concerns about how we collect, use or process your personal information, please contact us through the contact options available on our website.

You may also lodge a complaint with the Information Regulator of South Africa, which oversees compliance with POPIA.

Official website: https://inforegulator.org.za/

International Transfers of Personal Information

We may transfer or permit access to personal information outside South Africa where necessary to provide our Services, operate our website or work with service providers.

Where personal information is transferred outside South Africa, we will take steps to ensure that the transfer complies with section 72 of POPIA and any other applicable legal requirements.

Depending on the circumstances, this may require appropriate safeguards, legally recognised protections or another permitted basis for transferring personal information across borders.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable laws.

Any revised version will be published on our website with an updated “Last updated” date. Where required by law, we will provide additional notice of material changes.