In-stock items are dispatched as soon as possible after your payment clears. Anything sold as a preorder is dispatched within 1 to 4 weeks of your order.
Once dispatched, allow up to 7 to 14 working days for delivery. This is our worst-case estimate; most orders arrive sooner. Delivery dates are estimates, not guarantees, and carrier delays outside our control can happen.
We email your tracking number when your order is dispatched.
You are responsible for giving a correct, complete delivery address. We are not responsible for orders delivered to, or lost because of, an incorrect or incomplete address you gave us. Any cost of re-sending is yours.
Your order becomes yours, and your responsibility, once it is delivered to the address you gave us. Carrier tracking showing the parcel as delivered to that address is accepted as proof of delivery.
If tracking shows delivered but you don't have your parcel, you must email us within 48 hours of the delivery time shown, and check with neighbours and safe places first. If a parcel has not moved on tracking for 10 working days, email us and we will open an investigation with the carrier. Investigations can take up to 15 working days, and we refund or replace only once the carrier confirms the parcel is lost.
If you get an incomplete order or the wrong item, you must email us within 48 hours of delivery with your order number and photos.